US GymMats Policies

US GymMats Policies
Terms of Sale Agreement

Ordering Process for Credit Card Orders: Payment is due in full before the product(s) will be shipped. Credit card information must be given at the time the order is placed for the order to be processed. Custom orders paid via credit card will be charged the day the order is placed, no matter the lead time on the order. Credit Card charges that are declined will hold up the processing of the order until the problem can be resolved. We accept: Visa, MasterCard, American Express, and Discover. You will need the following information at the time the order is placed: Card Holder's name as it apperas on the card, billing address (if different than the shipping address), expiration date, and 3 or 4 digit security code on the card. For your safety, USGM does not recommend that you e-mail or fax your credit card information for any reason.

Ordering Process for Payment By Check Orders: Payment is due in full before the order will be processed and the product(s) will be shipped. Orders will not be processed until the day the check arrives and will not be cleared for shipment until our bank clears the check. We will accept: personal, school, business, or bank checks and money orders.

Ordering Process for Purchase Orders: A copy of the purchase order must be faxed to US GymMats at (410) 825-4808 or recevived via mail at: US GymMats 113 Othoridge Rd. Lutherville, MD. 21093. The total on the Purchase Order must reflect the correct total due for the order. Purchase Orders that are under the total amount due will not be processed until it is corrected. All Purchase Orders must be signed by all authorizing/required parties. Purchase Orders that are not signed will not be processed. The purchase order number must be clearly viasable and any instructions for the purchase order must be received at the time the Purchase Order is received. USGM policies may override Purchase Order policies. Purchase Orders extend the Customer Net 30 terms from the day of shipment for the payment to be made in full. We accept: school, university, military, and national company purchase orders. We will not accept internal purchase orders from small businesses. Those orders must be paid in full by credit card or check before shipment.

Tax Exempt Customers: All customers outside of the state of Maryland are exempt from sales tax. Customers in the state of Maryland who are tax exempt will need to supply USGM with a copy of your tax exempt certificate and/or Sales and Use Tax License before the tax charges will be deducted from the total due.

Warratty Information: All mats manufactured by USGM are covered by a one year limited warranty against manufacturer defects.
All carpet bonded foam standard rolls and Flexi-Rolls® manufactured by Dollamur, LP. ("Dollamur") are covered by a three year limited warranty against manufacturer defects.

Competitive Pricing: USGM offers competitive pricing to match or beat a lower price with a valid copy of a competitor’s quote.

Returns for Manufacturer's Defects: If a product appears to have a manufacturer's defect, contact our Customer Service department for instructions. Do not return the product(s) to us without first calling to receive instructions. If an item needs to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number. No package(s) will be accepted without a Return Authorization Number written clearly on the package under any circumstances. Any product(s) returned to USGM without a Return Authorization will be refused at the cost of the Customer. If USGM determines that you product(s) does have a manufacturer's defect, falls within the warranted time, and needs to be repaired/replaced due to a warranty issue(s) USGM will handle all shipping charges incurred in return shipment and reshipment of the repaired/replaced item(s). USGM will send a return shipping label to the Customer or schedule a call tag for the return of the defective product(s). Original shipping and handling charges charged at the time the order was placed will not be refunded to the Customer for warranty issues.

Return Merchandise Policy for reasons other than warranty issues: Permission for any return merchandise must be secured from our return department. For questions about returning merchandise contact our Customer Service and ask for our Return Department. Customer returns are accepted for undamaged and unused products. Used products, custom products, and products sold at a discount due to salvageable freight damages will not be accepted for returns. Customer must first acquire a return authorization from the Creditor within 15 days from the date of shipment before any product(s) may be returned. All returns are subject to a 20% restocking fee ($25.00 minimum charge) and all return shipping charges are the responsibility of the Customer. Purchase price for the product(s) will be refunded to the Customer within ten (10) business days after the receipt of undamaged and new product(s) less any freight charge(s) and restocking fee(s). Original shipping and handling charges will not be refunded to the Customer. If upon inspection of the returned item(s) we determine that the item(s) has been used and/or is damaged, the Customer will not be refunded the purchase price and will be charged for the return shipping charges and the restocking fee. No returns will be authorized after 14 days from the receipt of shipment.

Once a return is authorized by our return department you should:
1. Make sure you remove all old shipping labels off the original packaging if the producth has not been opened. Opened packages must be repackaged before shipment.
2. Attach the return label to the outside of the package if you request or are issued one. For ground returns processed by USGM, you may drop the package at any location where FedEx picks up. If you request or if you are issued a call tag, have the package available and ready for pick-up the day we request. For freight shipments, make sure that the package(s) is labeled with the label we provide and that you provide the driver with two copies of the BOL we have sent to you at the time of pick-up. For freight shipments you will be required to be present at the time of the pick-up.
3. Return the item(s) to the address given to you by our return department, if you decided to return the shipment yourself. If we have issued the return label and/or call tag we will have the correct shipping address filled out for you.
4. Write the Return Authorization Number clearly on the shipping label, box or package.
5. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.

Returns shipped with a value of over $100.00 should be insured by the Customer. We can not be held liable for return merchandise shipped by the Customer that does not reach our return department. All return shipping (return label or call tag) processed through USGM will automatically be insured whether it is shipped ground or freight.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages of losses to defective products, errors in shipping your order, or their errors. The limit of our liability is the replacement cost of any item you purchase from us.

Cancellation: You must cancel your order within 3 Business days from the date you placed your order.

Shipping and Handling

Shipping Time
The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. We attempt to ship all products within five (5) days of receipt of payment. Customers should expect a 2-4 week delivery time. Custom orders do not fall under these time lines and lead time for custom orders may run up to six (6) weeks. We will give you a lead time when your custom order is placed.

Shipping Methods
Merchandise will be shipped using FedEx Ground Service when and where possible. In the event that the merchandise is oversize or heavy in weight it may be shipped with a Freight Carrier. If merchandise is shipped via Freight to a residence rather than a business there will be an additional $26.50 charge for residential deliveries. This charge will be the responsibility of the customer and billed at the time the order is placed. In addition, please note that items may be shipped directly from the manufacturer to the customer.

Receiving Shipments: Inspect for damage, count the pieces, and confirm the quantity on the delivery receipt against what you receive before you sign the delivery receipt. If any pieces are missing or damaged, you must note this on the delivery receipt before signing for the shipment at the time of delivery. Failure to inspect your shipment at the time of delivery and note damage(s) and/or shortage(s) will be the liability of the Customer/Consignee, not USGM or the freight carrier(s). Inspection of your shipment should include doing the following:

1. Turn over all cardboard box surfaces and inspect for rip, tears, punctures, crushing, etc.
2. Count the pieces received and make sure the quantity matches the freight bill
3. Roll any foam or carpet foam rolls over and inspect all sides and both ends. Inspect the insides of the rolls as there may be puncture marks on the inside due to fork lift damage.
4. Inspect the packaging of all mats and rolls on all surfaces for rips, tears, and punctures.
5. DO NOT let the driver rush you! It is YOUR responsibility and right to inspect your shipment before signing for it.

Damage can and does happen! Make sure you notify all parties at the Consignee address that may be responsible for signing for the shipment that they must inspect the shipment before signing for it. USGM will not be responsible for failure to do this. You may accept the damaged piece(s) or refuse that item. If you notice concealed damage(s) upon opening your package(s) after the driver has left, keep all packing materials, call the freight carrier to come inspect the damage and call USGM immediately. Damaged shipments must be brought to our attention within five (5) days at (888) 756-8747.

Please note that for shipments sent via FedEx Ground, which do not require a signature, that are left without a signature the above Consignee liability does not apply. Simply call USGM and we will handle those damages. FedEx Ground shipments that are signed for are under the same liability as any Freight shipment.

Credit Card Payment Accepted